{"id":2890,"date":"2024-10-08T10:18:14","date_gmt":"2024-10-08T10:18:14","guid":{"rendered":"https:\/\/wp.obd4.com\/?page_id=2890"},"modified":"2025-11-03T14:00:51","modified_gmt":"2025-11-03T13:00:51","slug":"asiakaspalvelu","status":"publish","type":"page","link":"https:\/\/wp.obd4.com\/fi\/asiakaspalvelu\/","title":{"rendered":"Asiakaspalvelu"},"content":{"rendered":"
\"Ilmakuva<\/span>
\n

Asiakaspalvelu<\/h2>\n<\/div><\/div>\n\n\n\n
\n
\n

Tilaukset ja toimitus<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKuinka kauan tilaukseni k\u00e4sittely kest\u00e4\u00e4?<\/span><\/div>

1-3 ty\u00f6p\u00e4iv\u00e4\u00e4.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKuinka kauan toimitus kest\u00e4\u00e4?<\/span><\/div>

Toimitus kest\u00e4\u00e4 yleens\u00e4 2-12 arkip\u00e4iv\u00e4\u00e4 sijainnista riippuen.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMiten voin muuttaa toimitusosoitteeni?<\/span><\/div>

Kirjaudu sis\u00e4\u00e4n tilillesi ja klikkaa \"Omat tilaukset\" -kohdassa \"Muokkaa\" muuttaaksesi osoitetta ennen toimitusta.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tVoinko seurata tilaustani?<\/span><\/div>

Kyll\u00e4! Kun tilauksesi on l\u00e4hetetty, saat seurantanumeron s\u00e4hk\u00f6postitse.
Voit seurata sit\u00e4 verkkosivusto<\/strong><\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tTarjoatteko kansainv\u00e4list\u00e4 toimitusta?<\/span><\/div>

Kyll\u00e4, toimitamme tuotteita useimpiin maihin maailmanlaajuisesti. Tarkista meid\u00e4n merenkulkupolitiikka<\/a> lis\u00e4tietoja.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tVeloitatteko liikevaihtoveroa?<\/span><\/div>

Myyntiveroa sovelletaan toimitusosoitteesi ja paikallisten s\u00e4\u00e4nn\u00f6sten perusteella.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tSaapuvatko tuotteeni yhdess\u00e4 paketissa?<\/span><\/div>

Jos kaikki tuotteet ovat saatavilla, ne toimitetaan yhdess\u00e4 paketissa. Muussa tapauksessa l\u00e4hetyksi\u00e4 voi tulla erikseen.<\/p><\/div><\/div><\/div><\/div>\n\n\n\n

\n

Palautukset ja vaihdot<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMik\u00e4 on palautusoikeutenne?<\/span><\/div>

Voit palauttaa useimmat tuotteet 30 p\u00e4iv\u00e4n kuluessa niiden vastaanottamisesta. Varmista, ett\u00e4 tuote on k\u00e4ytt\u00e4m\u00e4t\u00f6n ja alkuper\u00e4ispakkauksessa.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tSain v\u00e4\u00e4r\u00e4n tuotteen. Mit\u00e4 minun pit\u00e4isi tehd\u00e4?<\/span><\/div>

Ota meihin v\u00e4litt\u00f6m\u00e4sti yhteytt\u00e4, niin j\u00e4rjest\u00e4mme korvaavan tuotteen tai hyvityksen.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tTilaukseni saapui vahingoittuneena. Mitk\u00e4 ovat seuraavat askeleeni?<\/span><\/div>

Ota kuvia vahingosta ja ota yhteytt\u00e4 asiakastukeen saadaksesi apua vaihtoa tai hyvityst\u00e4 varten.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMiten aloitan palautuksen?<\/span><\/div>

Vieraile \"Palautus- ja palautusehdot<\/a>\" sivulla, t\u00e4yt\u00e4 palautuslomake ja noudata annettuja ohjeita tuotteen palauttamiseksi.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tVoinko muuttaa tai peruuttaa tilaukseni sen j\u00e4lkeen, kun olen tehnyt sen?<\/span><\/div>

Voit muuttaa tai peruuttaa tilauksesi ennen sen l\u00e4hett\u00e4mist\u00e4. Kun tilaus on l\u00e4hetetty, on noudatettava palautusprosessia.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPit\u00e4\u00e4k\u00f6 minun maksaa palautusl\u00e4hetys?<\/span><\/div>

Jos palautus johtuu virheest\u00e4mme, katamme palautuksen toimituskulut. Muista syist\u00e4 asiakas vastaa toimituskuluista.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tKuinka kauan palautuksen k\u00e4sittely kest\u00e4\u00e4?<\/span><\/div>

Palautukset k\u00e4sitell\u00e4\u00e4n yleens\u00e4 5-7 arkip\u00e4iv\u00e4n kuluessa siit\u00e4, kun olemme vastaanottaneet ja tarkastaneet palautetun tuotteen. Sinulle ilmoitetaan s\u00e4hk\u00f6postitse, kun palautus on my\u00f6nnetty.<\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Orders and shipping Returns and Exchanges<\/p>","protected":false},"author":38,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2890","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Andrew","author_link":"https:\/\/wp.obd4.com\/fi\/author\/andrew\/"},"uagb_comment_info":0,"uagb_excerpt":"Orders and shipping Returns and Exchanges","_links":{"self":[{"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/pages\/2890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/comments?post=2890"}],"version-history":[{"count":1,"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/pages\/2890\/revisions"}],"predecessor-version":[{"id":5695,"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/pages\/2890\/revisions\/5695"}],"wp:attachment":[{"href":"https:\/\/wp.obd4.com\/fi\/wp-json\/wp\/v2\/media?parent=2890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}